Frequently Asked Questions (FAQ) – Azzoura
Orders
Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, then confirm your order.
Q: Can I change or cancel my order?
A: Yes, you can request changes or cancellations within 24 hours of placing your order. Please contact us at info@azzoura.com as soon as possible.
Q: Will I receive an order confirmation?
A: Yes, once your order is successfully placed, you will receive a confirmation email with your order details.
Shipping
Q: Where do you ship?
A: We currently deliver within the United Kingdom only.
Q: How long does delivery take?
A: Delivery typically takes 1–4 business days, including processing and shipping time.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over£29.99. Orders below this amount are charged £4.49.
Q: How can I track my order?
A: Once your order is processed, you will receive a tracking number by email within 24 hours.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express (AMEX), Discover, Maestro, JCB, Diners Club, and iDEAL.
Q: Is my payment secure?
A: Yes, all payments are processed through secure and encrypted payment gateways.
Returns and Refunds
Q: What is your return policy?
A: You can return items within 30 days of delivery, provided they are unused and in original condition.
Q: Do I have to pay for return shipping?
A: No, we provide a prepaid return label for eligible returns.
Q: How long does it take to receive a refund?
- A: Refunds are processed within 5 business days after we receive and inspect your return.
Q: Can I exchange an item?
A: Yes, we offer exchanges. Please contact us first so we can assist you with the process.
Q: What if I entered the wrong address?
A: Contact us within 24 hours of placing your order. After dispatch, we cannot change the shipping details.
Q: How can I contact you?
A: You can reach us at:
Email: info@azzoura.com
Q: What are your customer support hours?
A:
Monday to Friday: 09:00 – 17:00
Saturday: 09:00 – 18:00
Sunday: Closed
We aim to respond within 24 business hours.