Legal Notice

Legal Notice

General Terms and Conditions 

This website is operated by Azzoura. Throughout the site, the terms “we”, “us”, “our”, and “entrepreneur” refer to Azzoura.
Azourra offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow all of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

In these terms the following definitions apply:

Cooling-off period: the period within which the consumer can make use of their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: 01-08-2023

Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
Technique for distance communication: a means that can be used for concluding a contract, without the consumer and entrepreneur being in the same place at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

• Email address: info@azzoura.com
• Chamber of Commerce: 92205860
• VAT number: NL004943634B06
• Address: Molenslootstraat 208

(no visiting address and/or return address. Returns to this address will not be reimbursed)

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier.

If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise upon request of the consumer.

In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer may always rely on the applicable provision that is most favorable to them in the event of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these terms and conditions shall otherwise remain in force and the relevant provision shall be replaced without delay by mutual agreement with a provision that approximates the intent of the original provision as closely as possible.

Situations not covered by these general terms and conditions shall be assessed in accordance with the “spirit” of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of our terms and conditions shall be interpreted in accordance with the “spirit” of these general terms and conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to acceptance of the offer. This concerns in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are at the expense and risk of the customer. The postal and/or courier service will apply the special scheme for postal and courier services with regard to importation. This scheme applies when the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (whether or not together with the charged clearance costs) from the recipient of the goods;

  • any shipping costs;

  • the manner in which the agreement will be concluded and which actions are required for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and performance of the agreement;

  • the period for acceptance of the offer or the period within which the entrepreneur guarantees the price;

  • the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate;

  • whether the agreement will be archived after conclusion and, if so, how it can be consulted by the consumer;

  • the way in which the consumer can check and, if desired, correct the data provided by them before concluding the agreement;

  • any other languages in which the agreement may be concluded, in addition to Dutch;

  • the codes of conduct to which the entrepreneur has subscribed and how the consumer can consult these codes electronically; and

  • the minimum duration of the distance contract in the case of an ongoing transaction.
    Optional: available sizes, colors, types of materials.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and fulfillment of the conditions set thereby.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm receipt of acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall observe appropriate security measures.

The entrepreneur may, within legal frameworks, inform themselves whether the consumer can meet their payment obligations, as well as of all facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, they are entitled to refuse an order or application with justification or to attach special conditions to the execution.

The entrepreneur shall provide the consumer with the following information with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  1. the visiting address of the entrepreneur’s establishment where the consumer can submit complaints;

  2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

  3. information about warranties and existing after-sales service;

  4. the data included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to execution of the agreement;

  5. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.
Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons for a period of 14 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer makes use of their right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of their right of withdrawal, they must notify the entrepreneur within 14 days after receipt of the product. Notification must be done by means of a written message/email. After the consumer has indicated that they wish to make use of the right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.

If the customer has not indicated that they wish to make use of the right of withdrawal after the expiration of the periods mentioned in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase is a fact.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer makes use of their right of withdrawal, the costs of returning the products shall be borne by the consumer.
If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has already been received by the web retailer or conclusive proof of complete return shipment can be provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

  1. that have been created by the entrepreneur in accordance with the consumer’s specifications;

  2. that are clearly personal in nature;

  3. that cannot be returned due to their nature;

  4. that can deteriorate or age quickly;

  5. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

  6. for individual newspapers and magazines;

  7. for audio and video recordings and computer software of which the consumer has broken the seal;

  8. for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  1. concerning accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;

  2. whose delivery has begun with the consumer’s explicit consent before the cooling-off period has expired;

  3. concerning betting and lotteries.

ARTICLE 9 – THE PRICE

I reserve the right to change the prices of the offered products and/or services during the validity period stated in the offer, including as a result of changes in VAT rates.

In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are indicative prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

  1. they result from statutory regulations or provisions; or

  2. the consumer has the authority to terminate the agreement as of the day the price increase takes effect.

The place of delivery takes place, pursuant to Article 5, paragraph 1, of the Turnover Tax Act 1968, in the country where transport begins. In the present case, this delivery takes place outside the EU. Consequently, import VAT and/or clearance costs will be charged to the customer by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force at the time the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Returned products must be in the original packaging and in new condition.

The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

  • the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur and/or the instructions on the packaging;

  • the defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

ARTICLE 11 – PERSONAL INFORMATION

Our Privacy Policy applies to your submission of personal data through the store. To view our privacy policy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order).

We are not obligated to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy

Privacy Policy for Harvera

Introduction
Harvera attaches great importance to the protection of your privacy and personal data. This privacy policy explains how we collect, use, process, and protect your personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

Collection of Personal Data
We may collect personal data from you when you visit our website, register for our services, purchase products, contact us, or otherwise communicate with us. This personal data may include your name, address, email address, telephone number, and payment details.

Use of Personal Data
We use your personal data for the following purposes:

  • processing and fulfilling your orders and purchases;

  • providing customer service and support;

  • providing relevant information about our products and services;

  • analyzing and improving our website and services;

  • complying with legal obligations and protecting our rights and property.

Data Protection
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. We apply strict internal guidelines and protocols to ensure that your data is stored securely.

Disclosure to Third Parties
We may share your personal data with third parties that support us in providing our services, such as payment processors and logistics partners. These third parties may only use your data for the performance of the agreed services and are contractually bound to confidentiality and data protection.

Retention Period
We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your Rights
You have the right to access, correct, amend, or delete your personal data. If you wish to exercise these rights or have questions about our privacy policy, you may contact our privacy officer via the contact details at the bottom of this policy.

Changes to the Policy
This privacy policy may be updated to reflect changes in our data processing. The most recent version of this policy will always be available on our website.

Contact
If you have any questions, comments, or complaints regarding our privacy policy or our data practices, you may contact us via our contact page.

Last updated: 22-03-2024

Yours sincerely,
Azzoura

Returns

Step 1
Ensure that you return the item in the original packaging and in undamaged condition. Please seal the package with transparent tape and do not use duct tape.

Step 2
Write your address on a piece of paper as the return address and also include our address as the delivery address. When returning a package, it is essential that we can identify who the package is from. If this does not occur, there is a risk that your package may be lost by the delivery service such as PostNL or DHL, or that we cannot accept the package.

Step 3
Register your return with us via email at info@azzoura.com. We would like to know the reason why you wish to return your item. Once you exercise your right of return and we receive your IBAN details, your money will be refunded within 10 days.

Important!
It is important that we receive proof from you that the item has been returned to us. This proof may consist of a shipping receipt from DHL/PostNL or a confirmation email from a carrier.

Step 4
Send the package via PostNL or DHL, as these are the most economical return options. The costs for shipping or collection are at your own expense. We ask for your understanding.

Please note!
If the goods arrive damaged, poorly packaged, or not in accordance with our conditions, we reserve the right to refuse acceptance of the goods. In that case, you are not entitled to a return.
If you have a complaint, we kindly ask you to always include photos. This way, we can work together with you to see how we can resolve the issue to your satisfaction.

Shipping Policy

Delivery Time

Our commitment to delivering high-quality products has led us to handle shipments with the utmost care. Currently, we aim to deliver your order within an average delivery time of 5 to 12 business days. Please note that these delivery times are only estimates and vary depending on your location and current circumstances.

Delays Due to Unforeseen Demand

We would like to emphasize that delivery times may vary due to unexpected demand that may arise suddenly. Although we always strive to deliver your order as quickly as possible, there may be periods in which demand for our products increases significantly, which may lead to delays. We ask for your understanding in such situations and assure you that we will do everything possible to minimize delays.

Shipping Service

We use DHL, a reputable international shipping company, to deliver your order safely and reliably. With DHL, you are assured of excellent service and real-time tracking information to monitor the progress of your shipment.

Extras

To enhance your shopping experience, we also offer:

  • Free Shipping: Free shipping on orders above a certain value.

  • Insured Shipping: If you require priority and insured shipping, we offer insured shipping at an additional cost.

  • Customer Service: Our dedicated customer service team is always ready to answer your questions and address any concerns.

We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our shipping policy, please feel free to contact us. Thank you for choosing us for your purchases!